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Refund Policy

Returns & Refunds
Our policy lasts 30 days. If 30 days have gone by since the delivery date, unfortunately, we can’t offer you a refund or exchange. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer until instructed to do so by our support team. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition/packaging is damaged or missing parts for reasons not due to our error 
- For items that are on sale or have been purchased with a discount code would still be eligible for refunds, however, the shipping and handling costs may not be refundable. 
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Note that we do not provide shipping labels for returns. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@simplekleen.com.

Cancellations
If you need to cancel or make any changes to your order please email support@simplekleen.com within two hours of making your purchase with the subject line of this email must-read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly. 

Exchanges 
We only replace items if they are defective or damaged. We do ship every item very carefully. Despite this, our customers report that around 1 in 1000 products arrive damaged due to mail service mistreatment. If this happens to you, please send us an email at support@simplekleen.com with your order number and a picture of the damaged product. Once received, we'll be happy to send a replacement free of charge. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

If you would like to submit a return or refund request, please contact support@simplekleen.com with the following information. 

Full Name
Order Number
Email Address
Explanation of the defect 
High-quality photo or video showing the defects. If images are not provided we will not be able to complete your request.